BODY AUTOMATIONS SUPPORT

How can we help?

A few checks can get your routine moving again.

Contact: vortrekdev@gmail.com. Include your phone/watch model, operating-system version, app version, and what you expected to happen. Please do not send health records, access tokens, or payment-card details.

Get started

1. Complete onboarding and review the privacy information.
2. Open Automations and create your starter rule.
3. Review the trigger, conditions, action, duration, and cooldown.
4. Run a simulation, then activate the rule when it behaves as expected.
5. Check History to see what ran or why an action was suppressed.

No recent estimate or watch updates

Check that your compatible watch is paired through the operating system and that the companion app is installed. Open the phone and watch apps, review sensor permissions, and allow time for a personal baseline. Watch-derived estimates require usable readings; low-quality, stale, or missing evidence may prevent an estimate. Passive delivery depends on system scheduling and connectivity.

Sleep or temperature rules do not run

Review the relevant read permissions in Apple Health or Health Connect and check that a supported source has written a completed sleep record. Sleeping wrist/skin temperature is not available on every device and needs enough earlier same-source samples to establish a baseline. These rules are evaluated after records become available, not continuously during sleep.

An action did not happen

Open History and its explanation. Check that the rule and global monitoring are enabled, that its conditions and duration were met, and that a cooldown or rate limit has not suppressed it. For notifications, allow the operating-system notification permission and review Focus or Do Not Disturb. For integrations, check authorization, connectivity, and the provider’s capabilities.

Pause or take back control

Use Pause all on Today to pause automations. You can resume later. Local history, export, deletion, and pause controls do not require Pro.

Restore or manage a purchase

Use the same Apple or Google account that made the purchase, then choose Restore purchases in Settings. Available plans and prices appear in the app’s store purchase sheet. Manage or cancel subscriptions in Apple subscription settings or Google Play subscriptions. Deleting the app does not cancel a subscription. If a paid feature remains unavailable, email us with the store receipt or order identifier, with unrelated details removed.

Privacy, export, and deletion

See our privacy policy and data deletion instructions. Never include integration secrets or raw health data in a support request unless you deliberately choose to share information needed to investigate an issue.